Customer Service Practitioner Level 2
The art of outstanding customer service is to ensure customers feel valued, appreciated and ultimately satisfied. Customer Service means greeting customers with a friendly, informative and helpful attitude, efficiently and effectively meeting their needs and dealing with their questions.
Customer Service Specialist Level 3
You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.
Business Administrator Level 3
Business administrators have highly transferable knowledge, skills and behaviours that can be applied in all sectors. This includes small and large public, private, and charitable businesses.
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